Delivery and Returns

  1. How much does it cost?
  2. When should I receive my goods?
  3. How will I know you’ve received my order?
  4. Do I have to order online?
  5. I don’t have a paypal account. Can I pay any other way?
  6. Can I order items as Gifts?
  7. Decorated eggs – how will they be delivered safely?
  8. What if my goods are damaged upon delivery?
  9. What if I want to return my goods?
  10. Any other unanswered questions?

How much does it cost?
All orders are despatched via Royal Mail first class post and for all orders it is £4.

When should I receive my goods?
As we are a small charity and have limited office staff capacity all orders will be processed and despatched each Tuesday. Your goods will be sent via Royal Mail and will usually be received within 3-5 days of placing your order.

If you wish your purchase to be sent by 'UK Guaranteed' or 'UK Confirmed' Royal Mail special service, please let us know but we will have to ask you to pay the additional cost.

If you have not received your order after 7 days we suggest you contact us.

How will I know you’ve received my order?
If you order online you will receive a confirmation email advising you that we have received your order.

Do I have to order online?
As we are a small charity and our main work is 'out in the field' (sometimes quite literally!) we have limited office staff capacity at our UK office to take orders over the phone. Therefore online orders are the most efficient way. However we appreciate this is not always ideal for various reasons and so there are two other options. You can either print off and complete an order form and send us a cheque or if you wish to place over the phone this can be done on a Tuesday between the hours of 9am-3pm and we will be happy to assist you to place an order. Please note we will not accept credit card details over the phone and so you will need to send a cheque.

I don’t have a paypal account, can I pay any other way?
Paypal is our preferred secure payment option. However, we will also accept cheques but you will need to print off our order form and send that with your cheque to;

Transrural Trust
Sales
17 Woodgreen
Witney
OX28 1DF

Cheques should be made payable to Transrural Trust. Please note that your goods will not be shipped until the cheque has cleared and so please allow 7-10 days for delivery from the day you post the cheque to us.

Can I order items as Gifts?
We would be delighted to send a product(s) as gifts, just email us and let us know which products are to be sent as a gift and supply the delivery address. We shall do our best to make sure that no prices are on the products.

Decorated eggs – how will they be delivered safely?
We have been posting the decorated eggs for several years and as yet, have not had any problems with delivery. Yes, the eggs are delicate but we dispatch them in a plastic case and protective wrapping. We are confident that they will get to you in one piece, but in the unlikely event that they don’t we will be happy to send a replacement. Please see next question about damaged goods.

What if my goods are damaged upon delivery?
We make every effort to make sure that your goods arrive in the same condition that they leave us. In the rare event that this is not the case we will be willing to provide a replacement item or refund. Please see returns procedure below.

What if I want to return my goods?
In the unlikely event that you are not satisfied with your purchase you may return your goods to us and receive a full refund. In order to receive a full refund you must return the goods to us within 28 days of the date of dispatch and the product must be in a saleable condition in its original, undamaged packaging.

If your item was damaged upon delivery, please return the product to us within 28 days of dispatch and we will happily send a replacement item or issue a full refund.

All returns should be sent to;
Transrural Trust
17 Woodgreen
Witney
OX28 1DF

Please make sure you ask the post office for free proof of positing and we will re-reimburse your postage costs. (Please send items second class, via Royal Mail). Please include a note stating your;
Name
Address
Contact telephone number
Email address
Date of order (if known)

Please also state if you’d like either a replacement or refund.

Any other unanswered questions?
Please contact us if you have any other queries and we shall be happy to help you.